Many factors could make people vulnerable. “On the human side, we are hard-wired to anthropomorphise,” says Morrin. “We perceive sentience or understanding or empathy on the part of a machine. I think everyone has fallen into the trap of saying thank you to a chatbot.” Modern AI chatbots built on large language models – advanced AI systems – are trained on enormous datasets to predict word sequences: it’s a sophisticated system of pattern matching. Yet even knowing this, when something non-human uses human language to communicate with us, our deeply ingrained response is to view it – and to feel it – as human. This cognitive dissonance may be harder for some people to carry than others.
This article was amended on 26 March 2026. An earlier version referred to IT professionals’ concerns about AI delusion when mental health professionals was intended.
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